Information We Collect

When you place an order or create an account, we may collect your name, shipping address, billing address, email address, and phone number.

When you browse our website, we may automatically collect technical information such as IP address, browser type, device information, and browsing activity.

This information helps us process orders, improve our services, and maintain website security.

How We Use Your Information

We may use your information to process orders, complete transactions, arrange delivery, provide customer support, prevent fraud, and improve website functionality.

With your consent, we may send promotional emails or product updates. You may unsubscribe at any time.

Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, including payment processors, shipping carriers, and website service partners.

We may disclose information if required by law or legal process.

Cookies

Our website uses cookies to maintain your shopping cart, remember your preferences, and analyze website traffic.

You may disable cookies in your browser settings, but doing so may affect some website functionality.

Payment Security

All payment pages use SSL encryption to help protect your personal data.

Credit card and debit card payments are processed by secure third-party payment providers, and we do not store full payment card details on our servers.

Billing Descriptor

For privacy reasons, the merchant name shown on your credit card or bank statement may differ from the website name.

If you see an unfamiliar charge but recently ordered from aphroshop.com, please contact us before opening a dispute so we can help verify the transaction.

Shipping

All orders are shipped in discreet packaging to protect customer privacy.

We are not responsible for delivery delays caused by courier services, customs processing, weather, or other circumstances outside our control.

Lost or Damaged Packages

We are not directly responsible for packages lost or damaged during transit.

We will assist customers in opening an investigation with the shipping carrier and will make reasonable efforts to help resolve the issue.

If a package is returned because of an incorrect address or failed delivery, additional shipping charges may apply for reshipment.

Returns

For health, hygiene, and safety reasons, we do not accept returns or exchanges for adult toys or intimate products once purchased.

Defective Items

If you receive a damaged or defective product, please contact customer support within 5 days of delivery.

Please include your order number and clear photos showing the issue.

Once reviewed and approved, defective or damaged items may be replaced or refunded at our discretion.

Refund Process

After we receive an approved return for a defective item, or confirm that an order qualifies for a refund, refunds are processed within 7 to 14 business days.

Refunds are issued to the original payment method used for the purchase.

If you have not received your refund after 14 business days, please contact info@aphroshop.com.

Eligibility and Age Requirement

By using this website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.

We do not knowingly sell or market products to anyone under the age of 18.

Accuracy of Information

We aim to keep all information on this website accurate and up to date.

However, we do not guarantee that product descriptions, pricing, availability, or other content will always be complete, accurate, or current.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

Products and Use

All products sold on this website are intended for personal use only.

Customers are responsible for following manufacturer instructions and using products safely.

We are not responsible for misuse of products or use outside their intended purpose.

Pricing and Payment

All prices are listed in Canadian dollars (CAD) unless otherwise stated.

We reserve the right to change product pricing at any time without notice.

Payments are processed securely through third-party payment providers. We do not store full payment card details on our servers.

Orders

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, violate these Terms, or contain inaccurate information.

If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.

Shipping, Returns, and Refunds

Shipping times are estimates and may vary depending on location, carrier operations, or other circumstances outside our control.

All orders are shipped in discreet packaging to protect customer privacy.

Due to hygiene and safety considerations, intimate products cannot be returned once opened or used.

If a product arrives damaged or defective, please contact us within 7 days of delivery. We may offer a replacement or refund at our discretion.

Privacy and Third-Party Services

Your submission of personal information through this website is governed by our Privacy Policy.

Our website may include links to third-party services or websites. We are not responsible for the content, policies, or practices of those third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Aphro is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

All products are provided as is, except where warranties are required by applicable law.

Governing Law and Contact

These Terms are governed by the laws of Canada and the Province of Ontario.

Questions about these Terms should be sent to info@aphroshop.com.